Returns and Refund Policy

Hassle-free returns and exchanges within 14 days.

You have 14 days from the moment you receive your parcel to exchange or return an item. You do not even have to give a reason for the return, although we would be grateful if you shared it with us.

If you want to exchange or return a product:

• The item must be new, with no signs of use.
• Contact us by email and let us know that you wish to return the product. Please include your order number and its value.
• Pack the products together with the invoice and send them to: Hanna Vasileuskaya, NIP 5213752689, ul. Kosynierów 14 lok 12, 05-270 Marki.
• Once we receive your parcel, we will refund your money or send you the product you want.
• Vacuum-packed products cannot be exchanged or returned once the packaging has been opened.

Information on exercising the right of withdrawal from the contract

Right of withdrawal

A Customer who is a Consumer within the meaning of the Act of 30 May 2014 on consumer rights (the “Act”) may withdraw from a distance sales contract without giving a reason by submitting a relevant statement by email within 14 days of the date the goods are delivered to the Customer. To meet this deadline, it is enough to send the statement of withdrawal before it expires. The withdrawal period expires 14 days after the day on which the Customer took possession of the goods, or on which a third party other than the carrier and indicated by the Customer took possession of the goods. If several goods are ordered and delivered separately or in batches, the period is 14 days from the day the last item or batch is delivered or collected. 

To meet the withdrawal deadline, it is sufficient for the Customer to send notice of exercising the right of withdrawal before the withdrawal period expires. To exercise the right of withdrawal, the Customer must inform Hanna Vasileuskaya, NIP 5213752689, ul. Kosynierów 14 lok 12, 05-270 Marki, +48 796 947 987 of their decision to withdraw from this contract. Withdrawal can be made by email to: tea24.eu@gmail.com.

Effects of withdrawal

If the Customer withdraws from this contract, the Store will refund all payments received from the Customer, including the cost of delivery (except for additional costs resulting from the Customer choosing a delivery method other than the cheapest standard delivery method offered by the Store), without undue delay and in any case no later than 14 days from the day on which we were informed of the Customer's decision to exercise the right of withdrawal.

Refund of payment

The Store will refund the payment using the same payment method that the Customer used in the original transaction, unless you expressly agree to a refund by bank transfer to an account indicated by the Customer; in any case, the Customer will not incur any fees in connection with this refund. Please note, however, that the Store is entitled to withhold the refund until it receives the goods or until the Customer provides proof of having sent them back, whichever occurs first.

Returning the goods

The Customer is obliged to return the goods without undue delay, and in any case no later than 14 days from the day on which the Customer informed the Store of the withdrawal from this contract. The deadline is met if the Customer sends the goods back before the 14-day period expires. The goods should be packed appropriately to protect them from damage or other loss of value. The Customer bears the direct cost of returning the goods. Therefore, goods cannot be returned cash on delivery or in any other form that would require the Store to cover the return costs. The Customer is liable for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish their nature, characteristics and functioning.